Privacy Policy
Effective date: September 29, 2026
Surprise Elements ("we," "us," "our") respects your privacy. This policy explains what information we collect when you visit surpriselements.com or buy from us, and how we use it.
Information we collect
- Contact information: your name, email address, shipping and billing addresses, and phone number if you provide it.
- Order information: the products you purchase and your order history.
- Payment information: payments are processed securely by our payment providers. We never see or store your full card number.
- Browsing information: basic details like pages visited, collected through cookies (see below).
How we use your information
- To process, ship, and deliver your orders, and to send you order updates.
- To respond to your questions and messages.
- To send marketing emails only if you have opted in. You can unsubscribe at any time.
- To improve our shop, and to detect and prevent fraud.
Sharing your information
We share your information only as needed to run the shop: with payment processors, shipping carriers (such as USPS, UPS, and DHL), and Big Cartel, which hosts our store. We never sell your personal information to anyone.
Cookies
We use basic cookies to keep your shopping cart working and to understand shop traffic. You can disable cookies in your browser settings, but parts of the shop (like the cart) may not work properly.
Data retention
We keep order records for as long as needed for business, tax, and legal purposes.
Your rights
You may request access to, correction of, or deletion of your personal information at any time by emailing info@surpriselements.com. We will respond within a reasonable timeframe.
Children's privacy
Our shop is not directed at children under 13, and we do not knowingly collect information from children.
Changes to this policy
If we update this policy, we will post the new version on this page with a new effective date.
Contact us
Surprise Elements
info@surpriselements.com
9844 Cypresswood Drive, Houston, TX 77070